Managed Services


Tomorrow’s location solutions are in the cloud

Cost-Effective, Scalable, No Counting User Licenses

If you’re ready for a more modern and flexible GIS infrastructure, this is the fastest way to get started.

With Boundless Server Enterprise™ and Boundless Exchange™ as managed services, you can easily manage your business-critical geospatial applications while benefiting from lower infrastructure costs and the elasticity of cloud.

You own your data and choose your cloud – we handle the rest

Easily manage your business-critical GIS applications while benefiting from lower infrastructure costs and the elastic capacity of cloud, with the power of Boundless Server Enterprise™ and Boundless Exchange™ as managed service offerings.

Boundless delivers highly available, always on, robust GIS server and content management solutions, all managed by the same company that developed the software

We remove the hassle and headache of managing the software and infrastructure you need to drive location data for your organization – small, midsize, or enterprise.

Get expert support from planning and design through migration, implementation, and performance management

A managed services approach is the fastest way to migrate your GIS to the cloud, and provides the most cost savings by directing infrastructure and maintenance away from internal resources.

Step 1

We quickly configure the infrastructure and Boundless GIS solution, and give you the access and tools to enable your organization’s data immediately – no waiting weeks or months for IT and software installs.

Step 2

Use Boundless location solutions to analyze your data and drive insight from information.

Step 3

Leverage insights to solve problems and make faster, easier decisions. Drive value with your location data almost instantly.

FAQ

What if I am already running Boundless solutions on my own infrastructure?

Give us a call and we can discuss your options. From helping you develop a migration plan to moving your operations to our managed service, we’ve got options that will fit your business needs.

Am I sharing my Boundless Enterprise Server or Boundless Exchange with everyone else in the cloud?

No – each instance and corresponding data is separate and secure. We use industry standard cloud identity management and security practices to ensure that your data and services remain accessible only to those who are entitled.

What are my options if I choose one tier of service, but my needs change during my subscription?

Cloud solutions provide the ability to show-back and charge-back based on usage. We understand it’s important to be able to budget and plan on a yearly basis. Boundless will help you choose the tier that makes the most sense, and we’ll be sure to let you know if your demand is growing faster than anticipated. We’ll ensure that your solution is always up and running, and our team will work with you to decide what works best for your business in terms of managing resources available within your tier, or moving to another tier. With our managed service, whatever you choose will be easy and transparent.

Can my organization try Boundless Managed Services on a month-to-month basis?

Yes! We have a nominal set-up fee and a quick-start engagement that ensures you can get up and running quickly on our month-to-month program. This gives you the ability to get immediate value from Boundless solutions, along with the flexibility you need.

What if I want to add the Boundless Anywhere™ mobile capability to my Boundless Exchange instance?

Just give us a call. Boundless Anywhere works hand-in-hand with Boundless Exchange to simplify field collection workflows and ground-truth geospatial data, improving the accuracy of spatial information. With Boundless Exchange running as a managed service and coupled with Boundless Anywhere, it will be even easier to engage with a community, validate data, make observations, respond, and communicate while on the move.

Can I choose where the data for my managed services will be stored? Can I span regions for high availability?

Yes, we specify the geographic location of deployments when they are instantiated and we offer high availability. We support deployment in the US, Canada, EU, and other locations. Contact Boundless Sales for additional information.

Will my instance be co-mingled with other users?

No, mBSE is not a multi-tenant system. Each customer has their own infrastructure.

 

Can mBSE connect to data I already have stored somewhere?

Yes, we can establish connections to data stores outside the system. For consistent performance, we recommend using our internal stores.

 

What happens if I exceed my quota (storage and/or bandwidth)?

mBSE includes a dashboard that lets you see how much storage you currently have and how much bandwidth you have consumed. If you consistently exceed your subscription quota, you will be contacted by Boundless to upgrade your account.

 

What happens if my mBSE instance has technical issues or fails?

The mBSE architecture utilizes a high availability deployment of several servers. With our service, you can rest assured that a failure in a single server (or even multiple servers) will not result in an interruption to your production endpoints.

 

How do I test my apps before deploying?

Your mBSE instance is managed by Boundless. There is no separate test or development environment available in our primary service offerings, only your production environment. Boundless guarantees your production environment under the support terms of your subscription. If a test/dev or multi-environment capability is a requirement, please speak to our Sales team.

 

What happens when a new software release comes out?

mBSE is managed by Boundless. New releases, patches, and bug-fixes will be automatically deployed by Boundless and applied to your environment.

 

 

What kind of storage will be provided for my data?

Within your subscription allotment, you will have access to scalable file and object store services (e.g., AWS EFS and S3).

 

 

What datastores are provided for me? What if I want to use Oracle or MSSQL?

mBSE provides a PostGIS datastore by default. PostGIS is the recommended datastore for mBSE. Oracle and SQLServer are also supported as datastores, but you are responsible for establishing and managing these.

 

 

How safe is my data?

Your data is protected through a multi-layered approach, starting at the cloud infrastructure and including privacy and security policies and tools implemented by Boundless.

 

 

How often is my instance backed up?

All data is backed up daily and retained for 35 days. If you have specific data backup/retention requirements, our Sales team will be happy to assist you.

 

 

 

Are there any other fees or expenses I might incur beyond my monthly payment to Boundless?

No, your monthly subscription is all inclusive.

 

 

 

With our support, your instance will be secure, backed-up, available with failover, and always up-to-date. We’ll monitor and maintain the software and infrastructure while you focus on what you do best.

As we introduce new features, patches, and updates, you can rest assured that your solution is always current and humming along. Boundless has your back with email and phone support options, including optional 24×7 coverage.
If you’d like a little more help, our Professional Services team is ready: From small- to enterprise-size engagements, we apply our experience and expertise to help you extend the value in Boundless solutions.

Talk to us

We can help you achieve the scalability and processing power you need to solve your GIS challenges. Reach out to us today and let’s talk about how we can help.